North Staffordshire Line stations recognised in East Midlands Trains Best Stations awards

1st October 2014

A host of stations have been awarded in East Midlands Trains’ annual Best Stations Awards. The awards, which are now in their fifth year, celebrate the best of the rail operator’s 89 stations under the categories of Best Small Station, Best Medium Station, Best Large Station and Most Improved station. The awards also include Best Community Partnership and Outstanding Personal Contribution to recognise the employees who work hard to deliver the best service for passengers.

Uttoxeter was named as winner in a new award category for Station Environment, designed to recognise a strong commitment to the environment. The winning station had successfully reduced its carbon footprint, created a magnificent station garden and improved the station gateway for its passengers. Sheffield was runner up. Uttoxeter was also Runner Up in the Best Small Station category, again recognising the creation of the new innovative Station Heritage Garden, opened in June by Anna Walker, Chair of Office of Rail Regulation.

Kidsgrove was awarded for Best Community Partnership, recognising the key role this station plays in its local community. One of the most keenly contested awards, the winning station impressed the judges with its active involvement in the community which had led to a series of community days with station adopters, East Midlands Trains’ staff from a variety of different departments and local businesses. This station had also been successful in securing community and stakeholder support to improve accessibility. Whatstandwell was runner up.

Longton took the Runner Up award in the Most Improved Station category (won by Nottingham station), recognising the improvements made to the station through the development of a large platform mural, (sponsored by AMCO Rail and East Midlands Trains) and wide improvements to the station environment through volunteer support.

A Special Recognition award was given to Faye Lambert, Community Rail Officer for the North Staffordshire Community Rail Partnership for supporting East Midlands Trains over many years and driving a host of improvements at stations across her route.

Andy Moore, Head of Stations for East Midlands Trains, said: “Our stations team play a major role in delivering the punctual, reliable and safe railway that our customers have come to expect from East Midlands Trains. However, they also take huge pride in delivering excellent customer service that we know makes a real difference to the 66,000 customers who travel with us every day.

“We’re continuing to invest millions of pounds to make major structural improvements to our stations, with better toilets, waiting facilities and accessibility enhancements, but we also know what a difference our people make as the first point of contact for many of our customers.

“We have some fantastic stations across our network and I’d like to congratulate all of this year’s winners on their well deserved achievements.”

David Beer of Passenger Focus said: “Passengers tell us that excellent front-line service is crucial and lays the foundation for building passenger trust. Having the opportunity to celebrate the high standards achieved by staff and community volunteers at these stations is very important. The best station awards are helping to drive improvements to punctuality, information during delays and station environments.

“We hope that saying ‘thank you’ on behalf of passengers and rewarding best practice in this way will provide even more encouragement to improve passengers’ experience across the rail network.”

The awards are made by a panel of judges comprising independent passenger watchdog, Passenger Focus, as well as East Midlands Trains’ directors and senior managers.

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